Questions and Answers regarding your participation in Covcell South Africa GED Prep

How can I join Covcell South Africa?
If you would like to join Covcell South Africa, click here to send us a message.
We will get back to you within 48 hours. Then you will receive an invitation email with instructions on how to login to your account.
I'm having trouble logging into my account

If you have trouble with login, please try resetting your password. To do so follow these 5 steps:

  1. Go to the Login Page
  2. Click: Lost Your Password?
  3. Enter the email address you used to create the account.
  4. Check your email inbox, and click the link in the email you received to reset your password.

Enter a new password twice and you will be redirected to your account.

NOT RECEIVING THE PASSWORD RESET EMAIL?

  • Check your junk/spam folders.
  • Check you entered the correct username/email address for your Covcell account.

RESET LINK NOT WORKING?

  1. Try the above steps again.
  2. From the email, open the password reset link in a different browser, or a private/incognito window.

Tip: For security, password reset links become invalid once used. If you don’t succeed in resetting your password, resubmit the password reset page to get a new link.

Reset a password

If you forgot a password to your account, no problem. You can easily reset it. Here are the 5 steps you need to follow to reset your password.

  1. Go to: Login Page
  2. Click:  Lost Your Password?
  3. Enter the email address you used to create the account.
  4. Check your email inbox, and click the link in the email you received to reset your password.
  5. Enter a new password twice, and you will be redirected to your account.

Note: If you don’t receive the reset email, check the spam folder of your inbox. If the reset email isn’t there, try adding support@covcell.org to your address book and then resending the password reset email.

Step 1. Got to a login page and click “Lost your password?”

Step 2.  Here you need to enter the email address that you used when signed up for the Covcell’s account.

Step 3. Our system will show you a message that the email is sent to your inbox.

Step. 4 You should receive a message in your email inbox, it will include a link. Click on this link.

” Someone requested that the password be reset for the following account:

Username: [here will be a link to your email]…” 

Step.5  Now you can choose a new password.

That’s it. You will be redirected to your account, and you can continue learning.

NOT RECEIVING THE PASSWORD RESET EMAIL?

  • Check your junk/spam folders.
  • Check you entered the correct username/email address for your Covcell account.

RESET LINK NOT WORKING?

  1. Try the above steps again.
  2. From the email, open the password reset link in a different browser, or a private/incognito window.
Contact your GED Instructor

Contact

How to Save Your Progress
The green horizontal line that is located on the right side of the lesson if you are using your computer, or under the lesson if you are using your phone, is indicating your progress.

This green line can indicate your progress only if you click on the button “Mark Complete under the lesson you finished, or “Click here to continue” after the quiz.

Make sure to click these buttons if you want to save your progress.

“Mark Complete” button is located under the lessons without a quiz.

Or on the quiz

Lessons with a quiz have a “Click here to continue” button.
How to Resume Your Learning

The lessons that you completed have green dots next to their titles.  You can easily resume your learning any time you log in to your account. To do so, click on the next lesson with a gray dot next to its name. Lessons with gray dots are the lessons that you didn’t watch yet.

Lessons with green dots are completed. Lessons with gray dots are not.
How to Check Your Previous Answers

To check your previous quiz answers, go to the page “My dashboard”.

Click on the small arrow next to the name of the course. You can now see all details about your quizzes, including your score and statistics.

 

Check Your Statistics

Quizzes. How to check the correct answer & explanation

Once you complete the quiz, you’ll see a results page from which you can easily review any question. To check the correct answers and explanation, click on “view questions.”

Speed up or slow down video lessons

You can optimize your learning experience by slowing down or speeding up videos, allowing the ability to catch fine details and consume content faster than ever.

To open the speed control menu, tap on the gear icon in the lower right corner of the embedded player. Under the speed menu, you can select different values for playback speed:

0.5x–  0.5 times slower than normal speed
Normal- Default Speed
1.25x– 1.25 times faster than normal speed
1.5x–  1.5 times faster than normal speed
2x– 2 times faster than normal speed

Note: Both video and audio will be adjusted for all speed preferences.

Speed can be adjusted at any time before and during playback. You can modify the playback speed by clicking the gear icon in the player.

Speed controls can be also accessed on iPhone and Android phones.

How do I adjust the volume of a video. Solution to no audio

If the video plays but there is no sound, please check if the sound is turned up on the (Vimeo) video player. It might happen that at some point you turned down the volume on the player, then it will remain that volume on any Vimeo video you watch.

To adjust the volume click on the volume icon (see the image below).